Frequently Asked Questions

Products & Services

What leather do you use?

We mainly use 2 types of leather:

  • Veg-tanned kangaroo leather - Thin and strong, great for small items such as wallets
  • 2mm Top-grain cow leather - Tough and thicker, great for bags, desk mat, etc.

You can learn more about our leather options, colours, and key features here.

Can I emboss my name on the item?

Yes, I do offer FREE text embossing and add-on personalisation services. Visit our personalisation page to find out more about our options as well as pros and cons.

Do you offer small customisations, such as removing the logo or changing the stitch colour?

Yes, if you need minor modifications, such as removing the logo or mixing different colours, without significantly changing the size or shape of the item, you can simply note it in the message box in your shopping cart or contact me directly.

Orders & Deliveries

How long is the processing time?

All our products are handmade to order, so processing times may vary depending on the size and complexity of your order.

  • Most orders: 3–5 business days
  • Larger orders: 2–3 weeks, depending on quantity and requirements

For our current processing time, please refer to the announcement bar at the top of our website.

Please note that processing time is separate from shipping time. Your delivery timeframe begins once your order has been dispatched.

How long does it take for an order to arrive once it's dispatched?

Delivery times depend on your destination and the shipping service selected.

Australia

  • Standard: 2–6 business days
  • Express: 1–3 business days

International

  • International Standard: 6–15 business days
  • International Express: 3–6 business days

These timeframes are estimates and may vary depending on your location, customs processing and circumstances outside our control.

You can check the latest estimated delivery times using Australia Post's delivery time calculator. Please select Perth WA 6000 as the sending location.

How much does the shipping cost?

Australia

We offer:

  • Standard shipping: FREE
  • Express shipping: $10

International

International shipping costs are calculated at checkout based on your destination, parcel weight and selected shipping service.

Available shipping options, costs and estimated delivery times will be shown at checkout.

Merchandise

Shipping costs for merchandise vary depending on your location and are calculated at checkout.

Can I buy in bulk?

Yes, you can select quantity when shopping or contact me if you want a better price. The larger quantity means the cheaper price for each item.

What is your return policy?

Please read our return policy here.

Leather Care

How do I maintain my leather products?

With proper care, leather can develop a beautiful patina and last for many years. To keep your leather product looking and feeling its best:

  • Keep it away from excessive moisture, heat and prolonged direct sunlight.
  • Wipe away dust and dirt gently with a soft, dry cloth.
  • Apply a small amount of leather balm, wax or conditioner when the leather starts to feel dry.
  • Always test any leather care product on a small, inconspicuous area first, as some products can darken or slightly change the appearance of the leather.

For natural vegetable-tanned leather: Expect the leather to naturally darken and develop a richer patina over time with exposure to light and use. This is a natural part of the ageing process.

Less is more: Avoid over-conditioning your leather, as excessive oils or conditioners can soften the leather too much or leave it greasy.

Can I remove a stain from my item?

Stains on leather can sometimes be reduced or removed, but the result depends on the type of stain, the leather, and how long the stain has been there. Do not use household cleaners or solvents, as they may damage or discolour the leather.

For light surface stains, gently wipe the area with a clean, slightly damp cloth. For more stubborn stains, use a leather cleaner suitable for your type of leather and always test it on a small, inconspicuous area first.

For oil or grease stains: Blot fresh oil gently with a clean, dry cloth or paper towel. For more persistent oil stains, an oil and grease stain absorber or leather oil extractor may help draw the oil out of the leather. Follow the product instructions carefully and test on an inconspicuous area first.

Please note that oil can penetrate deeply into leather, particularly vegetable-tanned leather, and may leave a permanent darker mark. Complete removal cannot always be guaranteed.

What are the common mistakes people make?

  • Using baby wipes
  • Using cooking oil or olive oil
  • Over-conditioning
  • Storing in humid places

Can’t find what you're looking for?

Send us a message through the contact form, or click the chat button at the bottom right of your screen to speak with us directly.

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